Read more about our service offerings and applicable rates here. See below for definitions regarding services and delivery thereof:
Service: the delivery of time and labor to the client, at the client's location or at our office
Hour: defined as sixty minutes of service time, at the client's location or at our office
Service Level Agreement (SLA): a written contract between Geek Housecalls and the client, who subscribes to managed service plans, which defines the scope of service delivery. SLAs define turnaround time for service delivery, response times via phone or email, network and systems uptime guarantees, and whether services will be delivered during off-hours periods (nights, holidays, weekends).
Managed services plan: a written contract between Geek Housecalls and the client which defines services to be delivered to the client at the client's location on an ongoing basis. These services may include network management, phone systems management, information security, hardware management, and so on.
Holidays: days defined as holidays by the United States federal government.
Off-hours: any time between 6:00 pm and 8:59 am, and/or any time during Sunday, and/or any time during holidays.
Tertiary costs: costs which are necessary for the client to approve in order to complete a project which are not directly related to the services delivered by Geek Housecalls or its affiliates.
Onsite: the client's physical location.
Service provider: a provider, other than Geek Housecalls, who provides a service such as electrical work, security camera installation, low voltage cabling, HVAC installation, or other.
Scope: the extent of Geek Housecalls' service offerings. Please refer to the Our Services page for more information on the services we provide.
Onsite Service and Hardware Purchases
Please note: any hardware purchases made on behalf of the client will be billed when the order for such hardware is placed. Hardware and software must be paid for in advance of service.
Our onsite service delivery rate is $139 for the first hour, which includes our onsite service fee, for clients within a 25 mile radius of our office in Durham. Clients who are 26 or more miles away from our office will be billed $159 for the first hour, which includes onsite service. Additional service hours are billed at $99 per hour, regardless of travel distance. This does not apply to requests for same-day or expedited (less than 24 hours' notice) service. Please see below for special rates.
Peak rates (hourly)
Our rates for peak, rush, same-day, or off-hours onsite service calls are as follows:
Rush/expedited service (defined as requests for service less than 24 hours in the future): $249 for onsite service with one hour of labor included; additional hours billed at $149 per hour. There are no hourly maximums.
Same-day (when available; defined as requests for service made for the same business day, within an 8 hour window or less): $349 for onsite service,with one hour of labor included; additional hours billed at $199 per hour. There are no hourly maximums.
Off-hours (nights, after 6 pm): $299 for onsite service with one hour of labor included; additional hours billed at $169 per hour. There are no hourly maximums.
Federal holidays, excluding Christmas Eve and Christmas Day: $299 for onsite service with one hour of labor included; additional hours billed at $169 per hour. There are no hourly maximums.
Christmas Eve and Christmas Day: $499 for onsite service with one hour of labor included; additional hours billed at $249 per hour. There are no hourly maximums.
The above rates are advertised for hourly, on demand service only. These rates do not consider or include tertiary labor costs, software costs, or hardware costs. Tertiary labor costs are defined as costs incurred outside the scope of Geek Housecalls' normal service offerings (eg: contracting an electrician to install electrical wiring before a network or server rack installation can proceed).
The above rates additionally do not apply to service contracts with Geek Housecalls. We encourage you to contact us about your needs, as a service contract may be considerably more economical for you.
Availability of service
We make every effort to accommodate customer requests in a timely manner. However, demand varies throughout the year and occasionally we may not be able to provide service for several days from the time the initial request for service is made. Service contracts are not subject to this proviso if you have a Service Level Agreement (SLA) with us.
If we deem a location or service request unsafe, outside the scope of our service offerings, illegal, or in violation of other local or municipal regulations, we will either put you in contact with a qualified contractor, alternative service provider, or refuse to provide service if we cannot guarantee a reasonable level of safety for our technicians.