• Geek Housecalls maintains a flat pricing structure for customers who purchase managed support or support service contracts. This fee structure includes travel time.
  
• After-hours support is billed at double-time (eg: a normal business hourly rate of $95 is billed at $190 for after hours support, in addition to an after hours on-site fee).
  
• An after-hours/on-call support package can be added to any base support package or contract, depending on your business's needs.
  
• Geek Housecalls will make every effort to provide you with timely service, whether on a normal support request timetable or an expedited request. If we fail to meet our turnaround time obligation, you will not be billed and a credit will be applied to your monthly contract rate or one-time project rate.
  
• Our standard hourly rate, during business hours, is $95 per hour for labor, plus the cost of deliverables. For example, a client requiring fifty workstation upgrades from Windows 7 to Windows 10 will be charged our standard rate of $95/hour, plus the cost of the deliverables (upgrading all deployed workstations, migrating data as needed, configuring Domain Controllers, etc.)
  
• Our rate for consultation is $95 per hour. If you would like to receive a detailed plan for your IT goals or project needs, we are happy to come to your business site, provide a written estimate and plan for your project, as well as meet with any onsite managers, engineers, and other IT professionals to discuss your goals.
  
• Standard estimates are completely free (via phone or email)! Feel free to contact us regarding any technology question you have, and we will do our best to provide guidance or refer you to one of our trusted IT partners.