> Data & Privacy

Data we collect and the way we use it:

 

Geeks for Business LLC (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.geeksforbusiness.net. “Service” refers to the Company’s services accessed via the Site, in which users can read about our scope of service, general pricing, frequently-asked questions, et cetera.

 

The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service. By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

 

This document may be updated at any time, with or without prior written notice. We make every effort to ensure the information contained within is accurate while providing clients with a minimum of 30 days’ notice in the event of changes to our Terms of Service, Privacy Policy, or other Company policies and terms. This document was last updated on February 4th, 2024.

 

INFORMATION WE COLLECT: We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email address(es), your business(es)’ physical and mailing locations, personal and/or business cellular telephone numbers, IP (Internet Protocol) addresses, software licensing information (eg: Windows licensing information), hardware serial numbers (in the event of new products provided by Geeks for Business LLC within the scope of a technology systems installation, or when such is gathered during a technology systems audit, also referred to as an ‘IT audit’), which you submit to us through the registration process at the Site.

 

I. Information collected via Technology

To use our website, hereafter referred to as “the Service”, you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do not need to submit further Personal Information.

 

Ia. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you.

 

Ib. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.

 

Ic. For example, the Company may use cookies to collect the following information: · Referring URL, user agent ID (browser identification), time and date of access, operating system version when accessing our resources, and analytics/performance information The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

 

Id. For example, we store a persistent cookie to track user preferences, sign-in information (if so desired), and other user-selected settings. Persistent cookies are stored on your device and may be deleted at any time, by way of your browser’s settings menu.

 

II. Information you provide us by registering for an account In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password.

 

IIa. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

 

IIb. Children’s Privacy (Compliance with COPPA)

The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at matt@geekhousecalls.net

​

III. WAYS WE USE AND SHARE INFORMATION

Personal Information: Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to users’ email addresses for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

 

IIIa. In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers. We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

 

IIIb. Non-Personal Information: In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

 

IIIc. In the event that the company undergoes a restructuring event such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personally identifiable information (PII) may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your PII as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

​

IIId. SMS/text messaging opt-in, opt-out, and consent

When you submit a request for service or pricing through the Contact Us form located in the Site's footer, you will be required to consent to be contacted by Us ("Geeks for Business LLC") by email, phone, and/or SMS in order to proceed. This "opt-in" to be contacted by email, phone, and/or SMS is a regulatory requirement and lets us ensure that your consent to be contacted is appropriately collected and stored in accordance with those regulatory guidelines. Should you wish to opt out of future SMS communications from Us ("Geeks for Business LLC"), you may reply "STOP" to 919-381-8974 at any time. However, to facilitate efficient service, we request that you maintain a valid phone number or email address through which you can be reached about service requests and other service-related updates. You will never be sent marketing or promotional information by SMS from Us ("Geeks for Business LLC").

​

IV. HOW WE PROTECT INFORMATION

Pertaining to our website and other web services: We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks. It is incumbent upon each client to perform their own due diligence in implementing security 'best practices' while using any online or digital platform.

​

IVa. Pertaining to on-site, remote, and other contract, maintenance, or retainer work provided by the Company: No user data are stored unless the customer requests that it is stored. All data that are stored are protected by security best practices, including secure passwords (longer than 16 alphanumeric characters, randomly generated), software and hardware encryption, multifactor authentication, virtualization/isolation, and physical security measures including locking any customer equipment that contains user data (personally identifiable information) and/or has otherwise not been formatted or sanitized.

 

IVb. In the event that factors outside of the Company’s control, such as a website or web service hack or data breach, compromise a customer’s personally identifiable information, the Company assumes no legal responsibility for identity theft, fraud, unauthorized financial transactions, or other issues arising from said factors. We ask that you understand that we cannot control the practices of upstream service providers or vendors. We work diligently to protect your data and will not work with software or hardware vendors whose track records for protecting user data is poor.

 

IVc. Geeks for Business uses ConnectWise for remote monitoring and management, which provides RMM and PSA (professional services automation) products to managed service providers, help desks, universities, governments, and IT support departments of other descriptions. ConnectWise uses remote desktop technology, which facilitates direct connections from us (Geeks for Business), to you, the customer. Each of these remote support sessions is encrypted. Read more about ConnectWise's privacy and data usage policies here: https://www.connectwise.com/company/trust/privacy/data-usage

​

V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. By default, marketing and promotional emails are "opt-in", meaning you don't need to opt-out of them as a matter of course. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy. You agree to accept all emails or other electronic communication regarding your account(s), service(s), contract(s), billing, and other pertinent information when you initiate service with Us.

​

Va. YOUR RIGHT TO BE FORGOTTEN

If, during or after any interaction with Geeks for Business in which personally identifiable information (PII) is collected about you, the client, you wish to have this information erased from Geeks for Business's internal database, please submit your request to Matt at matt@geekhousecalls.net. Any personally identifiable information, such as full name, address, phone number, email address, date of birth, and/or any billing information, will be deleted within 3 business days. Geeks for Business will provide an emailed receipt of any data collected that has been removed from our systems. Your right to secure your digital footprint is important to us.

​

VI. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

​

VII. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

 

VIII. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to matt@geekhousecalls.net

 

Last Updated: This Privacy Policy was last updated on 2/4/2024